Refund policy
Refund & Return Policy
Returns
We want you to feel confident in your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be returned in its original packaging
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Proof of purchase is required
Items that have been used, damaged, or altered after delivery may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including:
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Personal care and skincare devices that have been used on skin
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Items returned without original packaging
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Items returned more than 30 days after delivery
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: support@aborae.com
Please include:
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Your order number
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Photos of the item and packaging
We will review the issue and arrange a replacement or refund if appropriate.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, orders may already be processed or shipped and cannot be canceled.
Contact Us
If you have any questions about your order or this policy, please contact us:
Email: support@aborae.com
Business Name: Aborae